Billing Terms and Conditions

This Payment Policy explains how payments are processed when shopping at Kontup.

1. Accepted Payment Methods

At Kontup, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:

– American Express
– Diners Club
– Discover
– Google Pay
– JCB
– Mastercard
– Visa

All payments are processed in Euros (EUR).

2. Payment Processing

  • Payment must be completed at the time of checkout.
  • Orders are not prepared or shipped until full payment is received.
  • If your payment fails or is declined, the order will not be confirmed.
  • Kontup does not store card or banking details — payments are handled securely by our payment providers.

3. Pricing & Currency

  • All prices displayed on kontup.com are in Euros (EUR).
  • Prices may change without prior notice.
  • All prices include applicable VAT.
  • Standard shipping is free on all orders.

4. Secure Payment Processing

To ensure safe and secure transactions:

  • Kontup uses SSL encryption across the entire website.
  • All payments are processed via trusted and PCI-compliant payment gateways.
  • We never store your card details or raw payment information on our servers.

5. Refunds & Chargebacks

  • Refunds are issued in accordance with our Return and Refund Policy.
  • If you encounter a billing error or unauthorized charge, please contact us first at support@kontup.com so we can resolve the issue promptly.
  • We recommend contacting us first so we can assist you and resolve the issue as quickly as possible.

6. Fraud Prevention

To protect our customers:

  • Kontup reserves the right to cancel or place a hold on any order suspected of fraud or unauthorized activity.
  • Additional verification may be required for high-value or unusual orders.

7. Legal Compliance

This Payment Policy is governed by the laws of Finland and applicable European Union regulations. Customers are protected by all applicable Finnish and EU consumer rights concerning online purchases.

8. Contact Us

Store Name: Kontup
Website: www.kontup.com
Address: Erkkolankuja 6, 90230 Oulu, Finland
Email: support@kontup.com
Phone: +358 84 586 893
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (EET)
We aim to respond to all emails within 24 hours.